Help centre
Frequently Asked Questions
Everything you need to know about the purchase advance schemes and payments.
It is a plan where you make fixed weekly or monthly advance payments that accumulate as a purchase advance. On completion, the accumulated eligible amount can be adjusted toward eligible jewellery purchases per the scheme terms. It is not an investment or deposit product.
Browse the schemes, open the scheme detail page, read the terms and acknowledge them, then register/login with your mobile number and make your first instalment.
Yes, we offer weekly plans. The instalment amount and number of instalments are shown on each scheme.
Yes, monthly plans are available alongside weekly plans.
Where supported and approved for the store, you can enable recurring payments / UPI AutoPay so instalments are collected automatically. Availability depends on payment-provider approval and your chosen payment method.
Your account dashboard shows paid and remaining instalments, accumulated purchase advance, next payment date and full payment history with receipts.
The accumulated eligible amount can be adjusted toward eligible jewellery purchases from our store, as defined by the applicable scheme terms.
Missed payments are handled per the scheme's Missed Payment Policy shown on the scheme detail page. Recurring payments may be retried where enabled.
Cancellation is governed by the scheme terms and the published Refund & Cancellation Policy. See that page for the current conditions and how to request cancellation.
Refunds, where available, are governed by the applicable scheme terms and our Refund & Cancellation Policy.
On completion, your accumulated eligible amount is available to be adjusted toward eligible jewellery purchases as per the scheme terms.
Eligible jewellery is defined by each scheme. Please check the scheme detail page for the eligible categories.
Purchase advance eligibility follows the scheme terms. Please contact the store for assistance with any account-specific request.
Payments are processed through Razorpay as the payment gateway where enabled. Payment handling follows the applicable payment provider process, and we verify every payment on our server before updating your balance.
Yes. Payments are handled by the payment gateway over secure connections. We never store card numbers, CVV, UPI PIN or payment credentials.
Still have a question?
Our team is happy to help you choose the right scheme.