Refund & Cancellation Policy

Cancellation

Cancellation of a scheme may be requested by contacting the store using the details on our Contact page. Whether cancellation is permitted, and any applicable conditions, are governed by the individual scheme terms.

Refunds

Where a refund is available, it will follow the conditions set out in the applicable scheme terms and this policy. Any deductions will only apply where legally permitted and clearly disclosed.

How to request

Submit a request through your account or by contacting customer support with your registered mobile number and scheme details.

Processing timeline

Approved refunds are processed to the original payment method. Timelines depend on the payment provider and applicable banking processes.

Missed payments

Missed instalments are handled per the scheme's Missed Payment Policy shown on the scheme detail page.

Completed schemes

Completed schemes are handled per the scheme's Maturity/Completion rules.

Specific refund amounts, deductions, and timelines must be finalised by the business and confirmed with the payment provider and legal/CA advisor before launch.